Enquiries

Thank you for visiting our website. You can forward your enquiries, comments, suggestions or complaints to us through the following channels:

Underpaid mail items which are subject to surcharge by Hongkong Post will generally not be accepted by this Branch. For effective and timely delivery of your mail items to us, please ensure that sufficient postage is paid before posting mail items. Any mail items bearing insufficient postage will be returned or disposed of by the Hongkong Post. For details and calculation of postage, please refer to the Hongkong Post website ( This link will open in a new windowwww.hongkongpost.hk).

For enquiries and complaints, please provide your name and correspondence details to facilitate our follow-up action. All enquiries and complaints will be dealt with expeditiously. We will acknowledge receipt of your message within 10 calendar days. A substantive reply will be given within 30 calendar days as far as possible.